At Musa we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your sunglasses, you can return them within 14 days of the purchase date for a full refund or exchange.
Eligibility:
To be eligible for a return or exchange, your item must be:
Unused and in the same condition that you received it.
In the original packaging with all tags, labels, and accessories included.
Accompanied by the purchase order
Return Process:
Initiate a Return: Contact our customer service team at info@themusabrand.com. Please provide your order number and the reason for the return.
Receive a Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
Shipping Costs:
For Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the return shipping costs. Please use the prepaid shipping label provided by our customer service team.
Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund within 14 days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
If you wish to exchange an item, please specify the item you would like to receive in exchange when you initiate the return. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.
Non-Returnable Items:
Gift cards
Sale or clearance items (unless defective)
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately at [Customer Service Email] or [Customer Service Phone Number]. We will arrange for a prompt replacement or refund.
Contact Us:
For any questions regarding our return policy, please contact us at:
Musa™
info@themusabrand.com
